All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://www.dutton-lainson.com/terms-and-conditions/.
Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Returns
Once an item of merchandise is delivered to you, it can be returned within 30 days. A restocking fee may apply. Returned merchandise must be unused and in new condition, and in the original packaging. Discounted or sale items are not eligible for return, nor are items that were customized.
Shipping
To initiate a return, please email us at dlsales@dutton-lainson.com. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 1601 W. 2nd Street, Hastings, NE, 68901.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
